Refunds are granted with good will and TRADEWEBBOX. Expect its customers to exhibit the same. On logo design packages, TRADEWEBBOX. offers 100% refunds. Whereas on stationary designs, website designs, banner design or brochure design 100% refunds are not offered. Refund policy states;
The cancellation or re-draw of the design could be requested if you are not satisfied with the initial design. An order having a delivery deadline of 24 hours or less cannot be cancelled.NO refunds would be paid after the approval of the initial designs as the coding and development is started. The client would not be entitled to any refund if he contacted us after 2 weeks of delivery (initial or revised).Refunds are not provided if a client has endorsed or selected a logo design. Customers who requested refund would have no right over the initial design ideas (files) sent to them thus they cannot make use of it. Copy Right remains the authority of TRADEWEBBOX Designs until fully paid.

(TRADEWEBBOX refund policy is not applicable when)

• You choose a special service package.
• You have approved the initial design concept.
• You have requested revisions
• You have canceled the order due to non-related reasons in regard to the TRADEWEBBOX and its policies
• You have not contacted TRADEWEBBOX for more than 1 week since the project initiated
• You have violated TRADEWEBBOX terms & conditions and privacy policy
• You have approached another service provider or designer for the same project assigned to TRADEWEBBOX
• You have provided an incomplete design brief
• You have demanded a change in the design concept
• You have exceeded from the maximum time allowed to ‘request for refund’ and make claims
• You are closing your business or have changed the name of your business
• You have other reasons such as change of mind, dispute with your partners, or other similar reasons
• You have approved the deliverable’s
• You have accepted multiple revisions for any service
• You have ordered a bundle service and dissatisfied with any specific service, refund can only be claimed against that specific service and ‘not’ the complete set of bundle services.
• You have failed to provide the initial design brief within 10 days of order placement.